myTenancy.ai Privacy Policy

Effective Date: August 11, 2026

Last Updated: August 11, 2026

myTenancy.ai ("myTenancy.ai," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when accessing our website, applications, software platforms, communication tools, APIs, and related services (collectively, the "Services").

This Privacy Policy describes how we collect, use, process, disclose, retain, and safeguard information relating to individuals who access or use the Services.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information directly from users, automatically through use of the Services, from integrated third-party systems, or from other lawful sources.

The information we collect may include personal information, business information, technical information, communication data, transactional information, and usage analytics.

Information provided directly by users may include names, email addresses, phone numbers, mailing addresses, account credentials, company information, billing details, support requests, communication preferences, and any information voluntarily submitted through forms, onboarding workflows, customer support interactions, or account registration.

We may also collect communications-related information associated with messages, notifications, scheduling activity, maintenance coordination, AI-assisted interactions, tenant communication workflows, and customer service requests processed through the Services.

Technical information collected automatically may include IP addresses, browser types, operating systems, device identifiers, network information, cookies, usage logs, session activity, referring URLs, interaction data, crash reports, and diagnostic information.

In certain circumstances, we may receive information from third-party providers including cloud hosting providers, analytics services, payment processors, telecommunications providers, CRM systems, customer integrations, marketing platforms, and identity verification systems.

2. HOW WE USE INFORMATION

We use collected information for legitimate business and operational purposes including providing, maintaining, securing, improving, supporting, and developing the Services.

Information may be used to:

• operate the platform and related systems;
• authenticate users;
• facilitate communications;
• process transactions;
• manage accounts;
• provide customer support;
• improve platform performance;
• develop new features;
• monitor security and fraud risks;
• comply with legal obligations;
• enforce agreements;
• conduct analytics;
• personalize user experiences;
• send service-related notifications;
• communicate updates and operational notices;
• support AI-assisted functionality.

We may also use information in aggregated or de-identified form for analytics, benchmarking, research, operational optimization, machine learning improvement, and business intelligence purposes.

3. AI AND AUTOMATED PROCESSING

Certain Services may involve artificial intelligence, machine learning systems, automation tools, or algorithmic processing.

Information submitted through the Services may be processed by AI systems for purposes including message generation, workflow automation, communication assistance, analytics, summarization, prioritization, and operational support.

While myTenancy.ai implements commercially reasonable safeguards, users acknowledge that AI-generated outputs may contain inaccuracies, unintended results, or incomplete information. Users remain responsible for reviewing communications and operational decisions generated through the Services where appropriate.

myTenancy.ai does not use customer-submitted data to train public foundation models unless explicitly disclosed or authorized.

4. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies, pixels, local storage, analytics technologies, session tracking tools, and similar technologies to collect information regarding Website usage and platform interactions.

These technologies may be used to:

• maintain session functionality;
• authenticate users;
• improve platform performance;
• analyze traffic patterns;
• remember user preferences;
• measure marketing effectiveness;
• monitor security and fraud prevention.

Users may modify browser settings to limit or disable cookies; however, portions of the Services may not function properly as a result.

5. COMMUNICATIONS AND MESSAGING

Users who provide contact information may receive communications relating to:

• account activity;
• service notifications;
• customer support;
• billing matters;
• security alerts;
• operational updates;
• onboarding communications;
• marketing communications where permitted by law.

Communications may occur through email, SMS, voice communications, push notifications, in-platform messaging, or other authorized methods.

Users acknowledge that standard carrier messaging and data rates may apply.

Users may opt out of SMS messages at any time by replying STOP to any message, and may reply HELP for assistance or contact support@mytenancy.ai.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Users are responsible for ensuring that all communications initiated through the Services comply with applicable telecommunications laws including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and related regulations.

6. INFORMATION SHARING AND DISCLOSURE

myTenancy.ai does not sell personal information in exchange for monetary compensation.

We may disclose information under the following circumstances:

• to service providers assisting with operation of the Services;
• to cloud hosting providers;
• to payment processors;
• to telecommunications and messaging providers;
• to analytics providers;
• to customer-authorized integrations;
• to legal or regulatory authorities where required by law;
• to protect rights, safety, or security;
• in connection with mergers, acquisitions, financing, restructuring, or sale of assets;
• with user consent or authorization.

Service providers may access information only as reasonably necessary to perform services on our behalf and are contractually restricted from unauthorized use.

7. DATA RETENTION

We retain information for as long as reasonably necessary to:

• provide the Services;
• comply with legal obligations;
• resolve disputes;
• enforce agreements;
• maintain security;
• support legitimate business operations.

Retention periods may vary depending on the nature of the information, legal requirements, operational necessity, security considerations, and customer obligations.

We reserve the right to delete or anonymize information when no longer reasonably necessary.

8. DATA SECURITY

myTenancy.ai implements commercially reasonable administrative, technical, and organizational safeguards intended to protect information from unauthorized access, disclosure, alteration, misuse, or destruction.

Security measures may include:

• encryption;
• access controls;
• authentication systems;
• logging and monitoring;
• infrastructure protections;
• secure development practices;
• backup procedures.

However, no method of transmission, storage, or security system can be guaranteed to be completely secure.

Users acknowledge and accept the inherent security risks associated with internet-based systems and electronic communications.

9. USER RESPONSIBILITIES

Users are responsible for:

• maintaining credential confidentiality;
• controlling account access;
• ensuring lawful use of the Services;
• obtaining legally required communication consents;
• ensuring compliance with privacy, telecommunications, housing, and consumer protection laws;
• safeguarding devices and systems used to access the Services.

Users should avoid transmitting highly sensitive information unless expressly authorized and appropriately secured.

10. CHILDREN'S PRIVACY

The Services are not directed toward children under the age of thirteen (13), and myTenancy.ai does not knowingly collect personal information from children.

If we become aware that information from a child has been collected unlawfully, we may take reasonable steps to delete such information.

11. INTERNATIONAL USERS

The Services may be operated and hosted in the United States.

Users accessing the Services from outside the United States acknowledge that information may be transferred to, processed in, and stored in jurisdictions that may have different data protection laws than those in their country of residence.

By using the Services, users consent to such transfers where legally permitted.

12. THIRD-PARTY SERVICES

The Services may integrate with third-party platforms and providers including cloud infrastructure providers, AI systems, telecommunications providers, analytics platforms, CRM systems, payment processors, and productivity tools.

myTenancy.ai is not responsible for the privacy practices, security measures, or content of third-party services.

Users should review applicable third-party privacy policies independently.

13. CALIFORNIA PRIVACY RIGHTS

To the extent applicable under California law, California residents may possess certain rights regarding access to, deletion of, or correction of personal information.

myTenancy.ai reserves the right to verify requests and may decline requests where legally permitted.

Nothing in this Privacy Policy shall be interpreted as admitting applicability of any specific statute or regulation.

14. GDPR AND INTERNATIONAL RIGHTS

To the extent applicable, certain users may possess rights under applicable privacy laws, including rights relating to:

• access;
• correction;
• deletion;
• objection;
• restriction;
• portability.

myTenancy.ai reserves the right to verify requests and may retain information where legally permitted or operationally necessary.

15. CHANGES TO THIS PRIVACY POLICY

myTenancy.ai reserves the right to modify this Privacy Policy at any time.

Updated versions become effective upon posting unless otherwise required by law.

Continued use of the Services following updates constitutes acknowledgment of the revised Privacy Policy.

16. GOVERNING LAW

This Privacy Policy shall be governed by the laws of the State of Delaware without regard to conflict-of-law principles.

17. CONTACT INFORMATION

myTenancy.ai

Website: https://mytenancy.ai

Email: privacy@mytenancy.ai