Effective Date: May 6, 2026 | Last Updated: May 6, 2026

mytenancy.ai Privacy Policy

This Privacy Policy describes how mytenancy.ai, operated by Cognyx LLC ("Company," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you use our platform, website, mobile applications, APIs, and related services (collectively, the "Services").

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, do not use the Services.

1. Information We Collect

1.1 Information You Provide

  • Account registration information (name, email address, phone number)
  • Organization and company details
  • Property, unit, and tenant data you enter into the platform
  • Maintenance requests, messages, and communications
  • Payment and billing information
  • Contact form submissions
  • Any other information you voluntarily provide

1.2 Information Collected Automatically

  • Device information (browser type, operating system, device identifiers)
  • Log data (IP address, access times, pages viewed, referring URLs)
  • Usage data (features used, actions taken, session duration)
  • Cookies and similar tracking technologies

1.3 Information from Third Parties

  • Authentication providers - account verification data
  • Communication providers - message delivery status
  • Analytics providers - aggregated usage statistics

2. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Services
  • Process and deliver communications (email, SMS, in-app messages)
  • Generate AI-assisted content and recommendations
  • Authenticate users and manage accounts
  • Process payments and billing
  • Send transactional notifications related to your account and services
  • Respond to support requests and inquiries
  • Monitor and analyze usage patterns to improve the platform
  • Detect and prevent fraud, abuse, and security incidents
  • Comply with legal obligations

3. SMS and Messaging

If you or your tenants opt in to receive SMS messages through the Services:

  • Messages may include maintenance updates, rent reminders, lease notifications, and AI-assisted support responses
  • Message frequency varies based on account activity
  • Message and data rates may apply
  • You may opt out at any time by replying STOP to any message
  • Reply HELP for assistance
  • Consent is not a condition of using the platform

We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties for marketing or promotional purposes.

4. How We Share Your Information

We may share personal information with:

  • Service providers: Third-party vendors who assist in providing the Services (e.g., cloud infrastructure, communication, and AI processing providers). These providers are bound by contractual obligations to protect your data.
  • Your organization: If you are part of a property management organization, administrators and authorized users within your organization may access data relevant to their role.
  • Legal requirements: When required by law, regulation, legal process, or governmental request.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
  • With your consent: When you have given explicit consent to share information.

We do not sell your personal information to third parties.

5. AI Processing

The Services use artificial intelligence to process tenant communications, classify maintenance requests, and generate draft replies. When AI processes your data:

  • Data is sent to AI service providers for processing
  • AI-generated outputs are stored within your organization's account
  • AI outputs are never sent to tenants without human approval
  • We do not use your data to train third-party AI models

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption in transit (TLS/SSL) and at rest
  • Multi-tenant data isolation with organization-scoped access controls
  • Role-based access control (RBAC) with granular permissions
  • Immutable audit logging for all data modifications
  • Regular security assessments

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide the Services and fulfill the purposes described in this policy. We may retain data as required by law, for backup purposes, to enforce agreements, or for legitimate business purposes. When data is no longer needed, we will delete or anonymize it.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Request portability of your data
  • Withdraw consent where processing is based on consent
  • Opt out of SMS communications by replying STOP

To exercise these rights, contact us at support@mytenancy.ai.

9. Cookies

We use cookies and similar technologies to:

  • Authenticate users and maintain sessions
  • Remember preferences and settings
  • Analyze usage patterns
  • Improve the Services

You can control cookies through your browser settings. Disabling cookies may affect functionality of the Services.

10. Children's Privacy

The Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

11. International Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. By using the Services, you consent to the transfer of your information to the United States and other jurisdictions.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of the Services after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

mytenancy.ai (operated by Cognyx LLC)

Email: support@mytenancy.ai

Website: https://mytenancy.ai